Sunday, November 30, 2008

why should i?

we were sort of busy on the car board but the bike board was lacking a bit of work...i decided to see if we could help them out. not a big deal...we do stuff like that all the time. the car board cleans up and the bikers make more loot. it's a win-win...sort of. anyway, i notice an order piece at eleven pounds. it's coming out of 190 south lasalle and going to 230 south clark...too easy, right? it's only a couple blocks. i call up twenty-one. he's always down for car work and i know the man can handle boxes...

6721...twenty-one. up?

6721...alright, first of all i've been here for like 28 minutes. the messenger center people are rookies and didn't know what to do. second of all, when i finally was escorted up the 1 piece turned into 3 pieces. not only that...there's no way this is 11 pounds. it's more like 100 pounds. umm...i got them, i'll carry them over...! sure you're good? i'll switch it all up for you. i got you on the time and weight and stuff. it's up to you.

...he ends up carrying about 100 pounds to it's destination. when he gets there they notify him that the company moved to another building another block! i know it's just one more block but carrying 100 pounds cannot be fun. so now i have to get him the add stop charge...wrong address means more loot. this order is beginning to shape up pretty profitable for the messenger but he's working alot for the money.

we call up the people sending the order out to notify them of everything...the waiting, the weight, and the wrong address. then the old "why should i pay for car service if you sent a biker?" argument breaks out. this is not good. the client is angry that they are being charged for a car service...completely understandable but...well, it's the way it goes.

first off...the biker still needs to be paid for doing the job. are we gonna charge a bike rate for a 100 pound package?! hell no!! thats ridiculous. what if the client calls in a bike order but the bike board is slammed so we get a driver to take care of a few orders? do we then switch the bike rate to a car rate because we sent a car?! nope. also, if thats the case...the bike board would never help the car board and there's no way we as a whole would hit our numbers/percentages.

it took some convincing but in the end the client understood and the packages were delivered safely. our drivers are good but i've always trusted my crew of bikers to get the job done better and more efficiently. im glad twenty-one got the job done and more paid.

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