politics...

we were told by a client to pick up at triple-one south wacker. any messenger knows that that building could be a pain in the as*. the packages are rarely down in due time...the building has a messenger center. anyway, we were provided a phone number and were told to not go to the messenger center for the pick up. i thought to myself that it was probably for the best but...

j.dot...we tried the number you provided but there's no answer. only voicemail. also, security doesn't have the package and as you know, the building has a messenger center and security is not allowing my messenger to pick up from them.

client...well. maybe if your messenger uses some politics he can make his way in. you know, use some smarts.

j.dot...umm, not sure how familiar you are with building security and messenger centers in chicago. there are no politics. it's their way or no way at all.

...oh-man, when she said to use some politics all i wanted to do was yell at her. i had the blood boiling. why should we have to jump through hoops to get a package where you said it would be but it isn't? i tried to reason with the lady and use some politics on her but she was having it. i couldn't get through to her that messengers are simply not allowed in the building. soon, my messenger had been there already for over 15 minutes...she said to just wait it out. i had no problem with it cause we were slow and the messenger could use the wait time. we finally got a hold of the lady at the pick up and were able to get her to come down and give my messenger the package going across the street to 30 south wacker...ha!

only chicago cats are going to get that one. the building we were picking up from was literally across the street from the drop. the lady wanted us to use some smarts and politics for the pick and all i could think to myself was..."this pick up is beginning to be a pain in the as*...why don't you go across the street and use politics". if we were busy i might be tempted...ha! naw...i probably still would have used some customer service skills. either way, the package ended up costing the same with some wait time on top of it. if we were busy i definitely would have pulled our messenger until the customer was 100% the package would be where we were originally told...peace.